Reliable Support. Real People.
Real-Time Monitoring.

From the moment your Borochi system goes live, our commitment to you begins and never stops.
Whether it's proactive diagnostics, performance monitoring, or hands-on assistance, our support team ensures your energy system keeps working at peak performance, so you don’t have to worry.
Have questions? Check out our [FAQ] section below or reach out—we’re always here to help.

Owning a Borochi system means peace of mind, before, during, and long after installation. Our support doesn’t stop at setup: every Borochi device is connected to our monitoring platform, allowing us to track system performance in real-time. We proactively detect issues, push over-the-air updates, and notify users of anomalies before they become problems.
Should any fault arise, our support team, based locally in Germany, is ready to assist via phone, chat, or remote diagnostics. For more complex cases, we coordinate with on-site service partners to ensure quick and professional resolution. At Borochi, we believe true smart energy goes hand in hand with smart service.
Frequently Asked Questions
For Homeowners
For Commercial & Industrial Clients
For Partners and Distributors
•What components are included in Borochi’s home energy solution？
  • Solar panels – High-performance HJT modules (≥21.5% efficiency) that generate clean electricity on your roof .
  • Battery storage – Modular, expandable batteries (with backup power) that store excess solar energy .
  • Heat pump – A top-tier heat pump using eco-friendly R290 refrigerant (A+++ energy efficiency) to heat and cool your home .
  • Wallbox (EV charger) – A durable, safe EV charger compatible with all major electric cars .
  • Borochi Intelligence (HEMS) – Our AI-driven platform ties everything together.
Borochi delivers a fully integrated system that includes high-efficiency solar panels, modular battery storage, an eco-friendly heat pump, an EV charging wallbox, and the Borochi Intelligence home energy management platform. Specifically:
All of these state-of-the-art components are designed “to optimize energy efficiency while reducing costs” . Together, they form a single solution so you can generate, store, and manage your own energy seamlessly.
•How does Borochi’s AI platform (Borochi Intelligence) manage my energy?
The Borochi Intelligence platform is an AI-powered Home Energy Management System (HEMS) that automatically optimizes your energy use. It constantly monitors solar production, battery status, and electricity prices to make smart decisions. For example:
  • Automated charging & heating: It schedules your EV charging and heat pump operation for the lowest-cost times (when grid prices are cheapest or renewable output is highest).
  • Maximizing solar use: It prioritizes using self-generated solar power first, only drawing from the grid when needed.
  • Heat pump: A top-tier heat pump using eco-friendly R290 refrigerant (A+++ energy efficiency) to heat and cool your home .
  • Grid-responsive control:  It can react to utility signals (e.g. demand-response events) to help stabilize the grid while keeping your home running.
  • User dashboard: You can monitor and override settings via amobile/web app that shows real-time energy flows.
By incorporating a dynamic electricity tariff, the system can cut household power bills by roughly 30–35% on average. In practice, the AI “learns” your habits and the weather forecast to run appliances only when it makes sense, delivering maximum savings automatically.
•What are Smart Charging and Smart Heating?
Smart Charging means your EV’s charging schedule is controlled by the Borochi system. When you plug in, the Borochi Intelligence app automatically charges your car during off-peak or low-tariff periods (for example, at night or during midday solar peaks), saving you money.
‍Smart Heating is similar: the heat pump runs primarily when electricity is cheapest or greenest. In other words, the system “times” your car charging and home heating to align with the best energy rates and solar availability. You simply set your desired state (e.g., “car ready by 7 AM” or “home warmed by 6 PM”), and Borochi handles the rest, using real-time price signals.
•Can Borochi integrate with my existing equipment？
Yes. Borochi’s platform is designed for interoperability. It “seamlessly integrates with both our proprietary systems and third-party devices.” That means if you already have a solar array, battery, or wallbox, we will work to connect them to the Borochi Intelligence controller wherever possible. The system uses open standards (EEBus, Modbus, etc.), so even non-Borochi hardware can often be managed. In short, you don’t have to throw out your current equipment, Borochi will incorporate it into the smart energy solution if it’s compatible.
•How is the system installed and supported？
Borochi partners with certified installers and service providers for professional installation. We handle the engineering design and site survey and coordinate with our partners to install the solar panels, inverter, battery, heat pump, and wallbox. During setup, we configure the Borochi Intelligence platform to match your home’s layout and preferences. After installation, customers receive training on the system and access to the Borochi app. We also offer ongoing support: Borochi’s partner network provides exclusive installation and technical resources, and we back this up with a support team that can assist remotely or via local service partners. In short, we ensure a smooth turnkey installation and long-term service.
•What warranties and guarantees are offered？
Borochi components come with strong manufacturer warranties. For example, our solar modules carry a 15-year product warranty and at least a 30-year performance warranty (guaranteed to produce ≥90% of original power after 30 years). The heat pump and battery also come from leading brands with multi-year guarantees (typically 5–10 years or more). Beyond hardware, the Borochi Intelligence software is continually updated so you get new features and optimizations over time. If any issue arises, our service partners can handle repairs or replacements under warranty terms. We design our solutions to give you maximum reliability and peace of mind.
•How much can I save on energy costs？
Savings depend on your consumption, local energy prices, and system size, but Borochi’s integrated approach typically delivers substantial reductions. By maximizing on-site solar use, using an efficient heat pump, and shifting loads to low-tariff periods, homeowners often cut energy bills by 30–40% compared to a standard solar setup. Independent projects using Borochi dynamic tariffs have shown average savings of about 35% on power bills. In addition, if you participate in utility demand-response programs (grid support), you can earn incentives. Our customer portal will even show estimated payback times—most systems pay for themselves well within their lifetime.
•Can Borochi solutions scale for commercial or industrial projects？
Absolutely. Borochi’s architecture is fully modular and can be scaled from single-family homes up to large buildings, factories, or even districts. We can combine dozens (or hundreds) of solar panels, large-capacity batteries, and industrial-scale heat pumps to meet big demands. In practice, our team has participated in major smart city infrastructure projects (with over €250M invested in Chinese smart energy initiatives), so we have proven experience at scale. For businesses, Borochi can integrate multiple sites: the Borochi Intelligence platform lets you monitor and manage many locations from one central interface. The benefits—energy independence, cost savings, and sustainability—apply at any scale.
•What benefits do businesses get from Borochi？
Commercial clients gain the same advantages as homeowners, amplified by scale. Borochi systems reduce peak demand charges by time-shifting loads (using Smart Charging/Heating) and maximizing self-generated power. This lowers your electricity bills and eases grid strain. For example, an industrial plant could heat large buildings more efficiently and schedule machinery or EV fleets to run off-peak. The expected savings (30–40%) are similar, but businesses also benefit from improved resilience (backup power capability) and green credentials. We provide detailed ROI analyses during planning, showing payback based on your rates and usage. Our track record (including large-scale Chinese projects) underlines that Borochi solutions are reliable and effective for industry-grade applications.
•Who handles installation and maintenance for abusiness？
For larger projects, Borochi works with specialized engineering firms and installers experienced in commercial systems. We collaborate on system design, assist with permits, and supervise deployment. Once live, Borochi offers service agreements tailored to business needs: regular maintenance, remote monitoring, and priority support. Our international team can coordinate global deployments, using best practices from various markets. In short, businesses get enterprise-level project management and post-installation support just like any corporate technology solution.
•How can I become a Borochi partner ordistributor?
We actively build partnerships with solar installers, HVAC firms, and distributors. To join, you can contact our business development team. Borochi provides onboarding support – for example, our website notes that partners who “join Borochi’s partner network” gain “exclusive installation resources” . Approved partners receive training in Borochi products and the HEMS platform, marketing materials, and access to leads or co-selling opportunities. In return, partners commit to Borochi’s quality standards and collaborate on sales. We encourage installers to expand their portfolio by adding Borochi’s full-system offerings.
•What support and training do partners receive？
Borochi offers extensive partner support. Thisincludes: product and installation training (online and in-person), technicaldocumentation, and regular updates on new features (like the latest AIoptimizations or tariff integrations). We also provide marketing collateral(brochures, presentations, demos) to help you sell the solution. Our engineersare available for complex project consultations. Essentially, we act as anextension of your team – helping you deliver a premium smart-energy solution toyour customers.
•Why partner with Borochi？
Borochi is backed by deep R&D and real-worldexperience. We are a “leading provider of advanced energy solutions” for bothresidential and industrial clients . By partnering with us, you gain acompetitive edge: Borochi’s systems combine top-tier hardware and software in away many competitors do not. This differentiator helps partners win projects.Moreover, our international track record (including major smart-city projects)builds trust in the brand. We believe in a collaborative approach – as our ownsite says, we grow “together, expanding the market” with our partners . Inshort, you get an innovative product lineup plus a dedicated team supportingyour business.
•How do Borochi products fit into existing offerings？
Borochi’s components are designed for easy integration into standard installations. Solar panels use conventional racking and wiring; batteries and inverters install like other commercial systems. The Borochi Intelligence platform uses industry-standard interfaces (e.g. EEBUS, Modbus) so it can connect to other building controls. In practice, partners often bundle Borochi systems with their usual services (e.g. roof installation, MEP work, facility management) to deliver turnkey smart-energy solutions. We assist with the technical integration so you can focus on your core expertise.
•How do I learn more or get started？
Contact Borochi’s sales or partner team through our website or email. We’ll discuss your needs (home, business, or distribution) and guide you through the next steps – whether it’s a site assessment, a product demo, or partner enrollment. We look forward to helping you tap into clean energy with confidence!
title